FAQ & Troubleshooting

What does 'Unable to connect to access control device. Please contact your internet service provider.' mean?

How to purchase a subscription after the trial ends?

Can I start using the software during the trial period?

Unable to register new members and staff to access control device

Can I upgrade / downgrade my Okfit subscription?

How to bypass the Mobile number field in Add Member form?

How to delete a wrongly marked attendance?

Do I need to download the software?